Articles

Let’s get one thing on the table.  I am not on board with the Player-Coach idea AT ALL. What is a Player-Coach?   A player-coach is

I was a keynote at the Recruitment Consulting & Staffing Association conference in Melbourne this week, and something really struck me. It was awesome to

I don’t know about you, but when it comes to AI, most people I’ve spoken to lately are sitting somewhere between “I’m worried about the

We always know February is going to be a huge month after taking the luxury of a summer break.  It’s a treat that only those

I’ve wrapped up early this year, and feel a bit naughty sitting in the lounge and turning off the laptop… But looking back over 2025,

I was asked this question a few months ago and earlier this month delivered the real answer to 100 leaders from the contact centre industry

Ok, I don’t want to freak you out here, but did anyone else spot that we’ve only got 43 working days until Xmas? …. only

This month, I went to the Northern Territory.  My incredible friends at AHRI invited me right after keynoting at their national conference, which was beyond

A few weeks ago I wrote a short post calling *BS* on 2 things – the phrase ‘don’t mix business with pleasure’, and the existence

This year we celebrated the winter solstice – sacrificing virgin-white marshmallows and discovering the joys of a mug of mulled wine huddled around the fire.  

Sometimes there is not one thing that solves a problem. These days problems are so complex and systems are so precariously interwoven that you may

I’ve been working with a number of leaders, and a number of leadership teams, this month – and one pattern keeps popping up: Notifications, emails,